Returns & Exchanges UAE

The hygiene rule

For hygiene and safety, an intimate product that has been opened cannot be returned or exchanged, even if it turns out not to be what you expected. This is standard for the category, and it is what keeps every order the same for the next customer.

What we can put right

Contact us and we will help if:

• the item arrived damaged or faulty;
• you received a different item from the one you ordered;
• the seal was already broken when it arrived;
• the item is unused and still sealed, and you would like to return it.

How to start a return

Message us on WhatsApp at +86 159 7115 6472 or email lsdg125@gmail.com with your order number and a photo of the item and its packaging. The photo is what lets us settle it quickly, with the courier if that is where the problem started.

Replacements and refunds

Where a return is accepted we arrange a replacement or a refund, whichever you prefer. Because orders are paid in cash on delivery, any refund is arranged directly with the team once the item has been checked.

Your receipt

A paper receipt is handed to you with the parcel. Keep it until you are satisfied with the order — it carries the order number, which is what we need to look the order up if anything has to be corrected. No card is charged at any point, so there is no bank statement entry and no electronic copy is issued.

Keep the packaging for now

Hold on to the outer packaging and the item as they arrived until a return has been settled — the courier may ask to see them, and it makes the process quicker for you.

Before you order

If a size, a material, or a fit is unclear, message us before ordering — checking first is the simplest way to avoid a return, and we are happy to help you choose.