FAQ UAE

Is packaging discreet?

Yes, every order ships in plain outer packaging with no product details printed on the parcel.

Can I pay on delivery?

Cash on delivery is available for eligible UAE destinations and is confirmed before dispatch.

How long does delivery take?

Parcels usually arrive within 1–5 days depending on the courier, and couriers do not deliver on Sundays.

Is delivery free?

Yes on orders of AED 150 or more; below that we quote the delivery charge when we confirm your order on WhatsApp.

What details do you need at checkout?

A reachable phone number and a complete delivery address.

Can I ask something else?

Yes — message our team on WhatsApp at +86 159 7115 6472 or email lsdg125@gmail.com, and we will answer before you order.

Which payment methods can I use?

Eligible orders are paid in cash on delivery, and the details are confirmed with you on WhatsApp before dispatch.

Do you provide a receipt?

Yes — a paper receipt is handed over with the parcel. No card is charged, so there is no bank statement entry, and no electronic copy is issued.

Can I change or cancel an order?

Yes — message us on WhatsApp before the parcel is dispatched and we will change or cancel it. It is simplest before it leaves.

Do I have to be 18 to order?

Yes. This store sells to adults aged 18 and over in the United Arab Emirates.

How do I check on an order I have placed?

There is no tracking portal; message us on WhatsApp with your order number and we will check its progress with the courier.

Why do you need my phone number?

It is how we confirm the order on WhatsApp before dispatch, and how the courier reaches you on the delivery day.

What materials are the products made from?

Each listing names the material as the supplier specifies it, so you can check it on the product page before ordering.

What if an item arrives damaged?

Message us with your order number and a photo of the item and its packaging, and we will arrange a replacement or a refund where it applies.

Do you deliver outside the UAE?

No. We currently deliver inside the United Arab Emirates only.